|
|
|
|
Some of the virtual tours on this site are viewable
by using Apple's Quicktime Viewer. Depending on our computer model,
a version of this viewer may or may not have been pre-installed in
your computer.
Following is a short troubleshooting guide if you are having problems
viewing the virtual tours:
Special note for Windows Users
The virtual tour doesn't open
Optimizing the View
Special Note for Windows Users
You may find that even if you have Quicktime installed on your computer,
Windows Media Player opens instead and tries to play the file. If
so, it
is highly
likely
that you will
get an error message when the Media Player fails to open the file.
As of Windows XP, windows computers no longer come with a Quicktime
Viewer pre-installed.
Your solutions are (1) reconfigure your computer so Media Player
is not you default player, and/or (2) download
the latest version of Quicktime Viewer. Your choice may depend on your skill
and amount
of free time.
The Video Doesn't Open
If you clicked on one of the virtual tour and were not able to
view the clip, one of three things may have happened:
Your computer does not have Quicktime Viewer installed
If a player did not open to display the virtual tour, you may
not have Quicktime Viewer installed in your computer. You should
download the
player. Downloading is free, and generally takes
just a few minutes.
You can download the players from the following
link:
Your computer has an older version of the player installed
The virtual tours require current versions of the players as
of November 2003. These include: Quicktime 6 or later. If you
have an earlier
version of your selected player, download
the latest version for free.
You didn't wait long enough
If you have a dial up (modem) connection it can take
as long as a few minutes for the virtual tour to load.
The good news is that once it is downloaded, it will start to
play
much
more quickly
the second time you view it.
Optimizing Virtual Tours
Virtual tour files tend to be large, which makes them slower
to download and play. For this reason, the viewer screen is intentionally
set at a smaller screen size and the resolution of the video
images is relatively low.
You can increase the viewer size by click-dragging the lower right
corner of the viewer screen. The image will be larger, but
due to low resolution, it may not be as clear as the smaller image.
If the image is too large to fit in the window, you
can click on the negative sign ( - ) to zoom out. Click on the
positive ( + ) sign to zoom in.
If you have any questions about the video, contact
us and we'll try to help.
(QuickTime and the QuickTime Logo are
trademarks of Apple Computer, Inc., registered in the U.S. and other
countries. The Get QuickTime Badge is a trademark of Apple Computer
Inc., used with permission.)
|
